A Framework for substaining KM culture

Milton (2007) proposed a set of framework for substaining the KM Culture. In his post, he proposed that a success substaining of KM culture will need the following:

• A set of clear corporate expectations for how knowledge will be managed in the organisation, including accountabilities for the ownership of key knowledge areas, and the definition of corporate standards for KM;
• A knowledge-management system, providing the means by which knowledge can be managed. This is not just an IT system, but a holistic management system, which will include:
  • Roles for knowledge management;
  • Processes for capturing, organising, accessing and communicating knowledge;
  • Technologies for capturing, organising, accessing and communicating knowledge.
• A person or team monitoring and measuring the application of KM to make sure that people are delivering what is expected of them and applying the system in the way that they are expected to; to identify the need for new interventions to improve the KM system; and, to ensure a continuous improvement in the ability of the organisation to manage strategic knowledge.

Is this framework enough to substain the knowledge culture? What happens in the scenerio?

1. Knowledge management is introduced with a fanfare and management support;
   The implementation team is established, with budgets and targets;
2. It delivers some successful, high-profile pilots in particular areas of the business, and introduces some new technologies and processes;
3. The implementation team realises that implementing KM enterprise-wide will be slower and more difficult than anticipated;
4. Management loses patience and declares victory anyway, prematurely closing down the implementation team;
5. KM continues for a while, sustained by enthusiasts and champions, but never becomes an established management discipline and gradually fades away.

What are missing from the framework for KM Culture ?

References

Nick Milton, Substaining the KM Culture Change, Inside Knowledge - 8 Mar 2007 in Volume 10 Issue 6, http://www.ikmagazine.com/xq/asp/txtSearch.CRM/exactphrase.1/sid.0/articleid.07E5C798-7557-4C93-9CE6-107EFD1AFCF1/qx/display.htm